MATT SCHWARTZ

AI & Full-Stack Software Developer

PROFESSIONAL SUMMARY

Software developer and technical lead with 13 years at Inter-Quest, progressing from IT support and project management into full-stack development and applied AI. Own end-to-end delivery of business applications, working directly with client and internal stakeholders from discovery and estimates through hands-on development, deployment, and maintenance. Build practical AI automation grounded in business rules and operational data, with experience in Azure and custom software for service, construction, and manufacturing workflows.

TECHNICAL SKILLS

Languages & Frameworks: TypeScript, JavaScript, Node.js, C#, .NET (ASP.NET Core, Entity Framework Core), React, PHP, Laravel

Applied AI: OpenAI API, Azure OpenAI, Azure AI Foundry, Anthropic, tool-calling agents, retrieval-augmented generation (RAG), embeddings, hybrid search (full-text and vector), reranking, Azure AI Search, prompt engineering, natural language processing (NLP) for classification and information extraction, AI evaluations

Cloud, Delivery & Quality: Microsoft Azure, Azure Container Apps, Docker, Cloudflare Workers, Git, GitHub Actions, CI/CD, Azure Key Vault, Application Insights, Log Analytics, automated testing (Vitest, xUnit, PHPUnit)

Data & Integration: PostgreSQL, pgvector, Azure Database for PostgreSQL, SQL Server, REST APIs, webhooks, Microsoft Graph, real-time data synchronization, role-based access control, authentication with Microsoft Entra ID and Cloudflare Access

Additional Exposure: ARM/Bicep infrastructure as code, Power Automate, Go (small WebSocket presence service), Rust (Tauri desktop utility); early-stage experimentation with Python, PyTorch, and Hugging Face BERT models using historical service-ticket data

PROFESSIONAL EXPERIENCE

Inter-Quest — Beaver Dam, WI | 2013–Present

Software Developer / Technical Lead | 2016–Present

Develop internal systems and client applications within a managed services provider and provide technical direction for its small development and marketing function.

Translate client and internal stakeholder needs into project scope, estimates, architecture, and working applications; remain their technical contact through delivery and maintenance.
Own full-stack implementation and deployment across Azure, Cloudflare, and Docker-based environments, including CI/CD, secrets management, and monitoring; implemented ARM/Bicep definitions to provision Azure resources as needed.
Mentor and train another developer, prepare quotes, and advise company leadership on technology choices, product opportunities, and process improvements.

Selected work at Inter-Quest

AI service-ticket triage and operations automation

Designed and built a production pipeline handling approximately 25–30 incoming tickets per day, automating intake and routing previously performed manually by staff.
Combined spam detection, customer/contact identification, issue classification, rule-based priority decisions, service-contract selection, and queue routing into an integrated workflow.
Implemented hybrid retrieval over approximately 66,000 historical tickets, combining PostgreSQL full-text search, vector embeddings, and reranking to surface relevant prior work for triage decisions.
Built specialized agents within a durable workflow, with structured output validation, retry handling, and escalation to human review; developed fixture-based evaluations of routing decisions and tool use.
Redesigned service queues, issue/sub-issue classifications, and routing documentation alongside the software, supporting more consistent SLA-driven operations.
Built the earlier iteration as a multi-tenant .NET platform on Azure Container Apps, provisioned with Bicep and using Azure OpenAI, Azure AI Search, pgvector, and Entra ID tenant isolation, before evolving it into the current containerized services.

AI-enhanced internal ticketing platform

Built a company-wide ticketing interface on Cloudflare Workers, backed by a PostgreSQL mirror of PSA data that supports live updates, webhook processing, and resumable synchronization.
Embedded AI assistance for next steps, technical research, and clearer technician notes and time entries into everyday service workflows.
Built an internal chat assistant with tool access to ticket, contract, and directory data.
Created manager-facing AI time-entry audits with suggested changes that managers can individually accept or decline.
Integrated Microsoft Graph availability lookup and business-hour SLA tracking to support service scheduling and workload oversight.

AI website generation platform

Conceived, architected, and built a platform used to produce customer websites, automating business research, asset collection, and content/site generation from a standardized starter application.
Designed separate research, copywriting, implementation, and review stages, including source-grounded content review, responsive visual review, and automated delivery checks.
Incorporated SEO and conversion-focused content into the workflow; developed the product concept and pricing structure and enabled another team member to use it for website sales and delivery.

Custom client applications

Manufacturing and sales: Built a custom product configuration and quoting platform with dimensional rules, vendor pricing, white-label quotes, customer signature capture, and conversion of approved quotes into orders and production tickets.
Fiber construction: Built field and office workflows for fiber installation, splicing, and testing, with specialized quantity calculations, estimates versus installed-quantity reporting, and line-item auditing.
Community toy bank: Built an application serving hundreds of families each Christmas, with family/agency approval workflows, English/Spanish support, passwordless access, automated reminders, and email delivery-failure alerts.

Additional automation & tools

Built operational automations for overdue purchase orders, neglected service tickets, and weekly DNS activity reports, with targeted notifications through Microsoft Teams and email.
Prototyped internal tools including a Playwright and axe-core accessibility scanner and a CMS-driven digital signage player.

Service Team Lead / Project Manager | 2014–2016

Coordinated technical service work and client projects, translating customer and operational needs into practical technology solutions.

IT Support / Technician | 2013–2014

Diagnosed and resolved client technology issues in a managed IT services environment.